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Frequently asked questions

Click here to purchase an Alpha Gift Card

 

What is the Alpha Gift Card Scheme?

The Alpha Gift Card Scheme is a vehicle by which you can support your favourite venues with the purchase of a Gift Card to be redeemed in the venue of your choice at a later date.

 

What is the Alpha Gift Card Scheme?

The Alpha Gift Card Scheme is a vehicle by which you can support your favourite venues with the purchase of a Gift Card to be redeemed in the venue of your choice at a later date.

Who built this? And why?

The Alpha Gift Card Scheme is an initiative launched by Alpha Rewards, a UKH partner, designed to provide much needed support to the hospitality industry following the impact of the COVID-19 pandemic. Whilst the Coronavirus Job Retention Scheme (‘furlough’) provides support it precludes the inclusion of TRONC which has severely impacted on the level of support that employers in the hospitality industry can provide their staff. Instead of a 20% top-up many are looking at top-ups to normal  salary level in excess of 50% to mitigate the loss of tips/service charges! In addition, building, maintenance and additional safety costs are taking their toll, with many landlords not proving as flexible as hoped. The Alpha Gift Card Scheme wants to aid the hospitality sector by bringing together patrons and businesses to support their favourite venues with much needed cash injections.

 

 

How do I buy a Gift Card to support a venue?

Visit Alpha Marketplace and select Gift Card Scheme. Then simply choose the venue of your choice and a voucher in multiples of £50. Once the payment has been processed (typically 7 days) your Gift Card will be emailed to you.

How do I buy a Gift Card to support a venue?

Visit Alpha Marketplace and select Gift Card Scheme. Then simply choose the venue of your choice and a voucher in multiples of £50. Once the payment has been processed (typically 7 days) your Gift Card will be emailed to you.

 

What types of venues are participating in the Gift Card Scheme?

The scheme is open to all hospitality venues including pubs, bars, cafes, restaurants and hotels. Basically any business offering hospitality services.

The venue I want to support isn’t in the directory?

Your favourite venues may not have been registered for the Alpha Gift Card Scheme yet. Please either refer them to us direct or email us on sales@alpha.solutions to nominate them for inclusion and we will contact them on your behalf. We will then notify you when they have been listed.

 

Can I choose the amount that I want?

You’re free to choose any amount that you want in multiples of £50.

Is the payment secure on the platform?

We have chosen Stripe, an established payment service provider to secure transactions on the platform.

 

What happens if I buy a Gift Card for a venue that then permanently closes?

With government and social responses changing at a rapid pace, many venue owners are faced with the decision of closing permanently. Whilst this is the time they need our support the most, we cannot guarantee that venues will reopen or refund the Gift Card if they are forced to close. We strongly encourage consumers to learn more about their rights under their card issuer’s cardholder agreement and from consumer protection agencies.

We will not accept or list venues that have ceased trading.

 

How can I share the Gift Card Scheme with my friends?

The hospitality industry is facing an unprecedented situation. We need to come together as a community to provide support to the people who keep this industry going. The Alpha  Scheme will make a difference if every patron gets involved. We encourage you to share this website with as many friends, family members, restaurants, bars, pubs and hospitality venues as you can. When you buy a gift card on the platform, you will be able to share your action on social media in one click.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Frequently asked questions

Click here to purchase an Alpha Gift Card

 

What is the Alpha Gift Card Scheme?

The Alpha Gift Card Scheme is a vehicle by which you can support your favourite venues with the purchase of a Gift Card to be redeemed in the venue of your choice at a later date.

 

What is the Alpha Gift Card Scheme?

The Alpha Gift Card Scheme is a vehicle by which you can support your favourite venues with the purchase of a Gift Card to be redeemed in the venue of your choice at a later date.

Who built this? And why?

The Alpha Gift Card Scheme is an initiative launched by Alpha Rewards, a UKH partner, designed to provide much needed support to the hospitality industry following the impact of the COVID-19 pandemic. Whilst the Coronavirus Job Retention Scheme (‘furlough’) provides support it precludes the inclusion of TRONC which has severely impacted on the level of support that employers in the hospitality industry can provide their staff. Instead of a 20% top-up many are looking at top-ups to normal  salary level in excess of 50% to mitigate the loss of tips/service charges! In addition, building, maintenance and additional safety costs are taking their toll, with many landlords not proving as flexible as hoped. The Alpha Gift Card Scheme wants to aid the hospitality sector by bringing together patrons and businesses to support their favourite venues with much needed cash injections.

 

 

How do I buy a Gift Card to support a venue?

Visit Alpha Marketplace and select Gift Card Scheme. Then simply choose the venue of your choice and a voucher in multiples of £50. Once the payment has been processed (typically 7 days) your Gift Card will be emailed to you.

How do I buy a Gift Card to support a venue?

Visit Alpha Marketplace and select Gift Card Scheme. Then simply choose the venue of your choice and a voucher in multiples of £50. Once the payment has been processed (typically 7 days) your Gift Card will be emailed to you.

 

What types of venues are participating in the Gift Card Scheme?

The scheme is open to all hospitality venues including pubs, bars, cafes, restaurants and hotels. Basically any business offering hospitality services.

The venue I want to support isn’t in the directory?

Your favourite venues may not have been registered for the Alpha Gift Card Scheme yet. Please either refer them to us direct or email us on sales@alpha.solutions to nominate them for inclusion and we will contact them on your behalf. We will then notify you when they have been listed.

 

Can I choose the amount that I want?

You’re free to choose any amount that you want in multiples of £50.

Is the payment secure on the platform?

We have chosen Stripe, an established payment service provider to secure transactions on the platform.

 

What happens if I buy a Gift Card for a venue that then permanently closes?

With government and social responses changing at a rapid pace, many venue owners are faced with the decision of closing permanently. Whilst this is the time they need our support the most, we cannot guarantee that venues will reopen or refund the Gift Card if they are forced to close. We strongly encourage consumers to learn more about their rights under their card issuer’s cardholder agreement and from consumer protection agencies.

We will not accept or list venues that have ceased trading.

 

How can I share the Gift Card Scheme with my friends?

The hospitality industry is facing an unprecedented situation. We need to come together as a community to provide support to the people who keep this industry going. The Alpha  Scheme will make a difference if every patron gets involved. We encourage you to share this website with as many friends, family members, restaurants, bars, pubs and hospitality venues as you can. When you buy a gift card on the platform, you will be able to share your action on social media in one click.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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